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Shifting charges are calculated transparently based on total inventory volume (cubic feet), travel distance between locations, quality grade of packing materials used, structural furniture dismantling requirements, and physical property challenges like staircase height or long walking distances to the vehicle loading bay.
No. ShiftEzy operates on a strict zero hidden fee policy. The final amount specified on your official, finalized written shifting quotation after your survey is legally locked. This guarantees you face no surprise demands, unmapped line items, or random vehicle driver pocket demands on-site.
Yes, a nominal booking token is cleared upfront to officially secure your moving date slot and mobilize your dedicated vehicle and crew. The remaining balance is cleanly broken down and settled systematically after successful truck loading or safe delivery drop-off.
Yes, our finalized quotations itemise all components clearly. Standard statutory government levies like 18% GST for packers and movers services, national highway toll taxes, and state border transport permit fees are fully declared upfront so you know exactly what you are paying.
Absolutely. ShiftEzy provides complimentary pre-move home surveys at zero cost. Our trained survey executive visits your residence, conducts a detailed room-by-room inventory assessment, evaluates access challenges, and generates an accurate written quotation on the spot with transparent line-item breakdowns.
We accept multiple convenient payment modes including online bank transfers (NEFT/RTGS/IMPS), UPI payments (Google Pay, PhonePe, Paytm), credit and debit cards, and traditional cash payments. Full payment invoices with GST details are issued immediately after transaction completion.
We implement a strict multi-layered defense block strategy using industrial-grade materials. This includes anti-scratch foam coatings, thick shock-absorbent double-walled corrugated cartons, heavy-duty air-bubble sheets, edge protectors, and waterproof plastic stretch wrap layers to guard against any highway vibrations.
Yes. For high-value luxury assets like large LED televisions, marble statues, crystal chandeliers, or heavy glass dining tabletops, our carpentry technicians carry specialized toolkits to build customized wooden crates and heavy-duty protective frames on-site on moving day morning.
Yes, absolutely. Our uniform-clad crews are trained in knockdown furniture logistics. We carry power drills, specialized Allen keys, and rubber mallets to dismantle multi-door wardrobes, modular beds, and office desks systematically. All internal bolts and hinges are labeled and bagged to ensure perfect reassembly.
Not at all. Our full-service packages handle the entire timeline end-to-end. Our packing specialists systematically pack your clothes, fragile kitchen crockery, books, and home décor room-by-room, label every single box marker clearly, and organize everything cleanly for safe transport.
Wooden furniture surfaces are wrapped in thick quilted moving blankets to prevent surface scratches. Mattresses are sealed inside protective plastic covers to guard against dust, moisture, and accidental stains. Heavy items are corner-padded and secured with industrial-grade straps inside the vehicle to prevent shifting during transit.
Yes. All standard industrial-grade packing materials including corrugated boxes, bubble wrap, foam sheets, packing tape, stretch film, and furniture blankets are included in your comprehensive shifting quotation at no additional cost. You do not need to purchase any external materials.
Most local city moves (such as household relocations within Bengaluru, Mumbai, or Pune) are executed and completed smoothly within a single day. The packing crew typically arrives at 7 AM or 8 AM, loads the vehicle by midday, and finishes unloading and basic setup by late afternoon.
Yes, 100%. Every single outstation domestic shipment is paired with a real-time mobile GPS tracking link text straight to your phone on departure day. This lets you monitor your cargo's geographic progress live across state boundary checkpoints without calling unanswered numbers.
Transit times depend strictly on total distance and route checkpoints. Most intercity relocations under 500 km are delivered within 2 to 3 days. Longer interstate transport corridors (like moving cross-country across India) typically require 4 to 7 days depending on regional RTO permits.
We highly recommend booking your slot at least 3 to 5 days in advance for local household shifting, and at least 7 days in advance for interstate outstation moves. Early booking ensures you lock in your preferred morning time slot and secures optimal vehicle allocations.
Yes. You receive systematic SMS and WhatsApp notifications at every critical milestone including packing start, vehicle loading completion, departure confirmation, real-time GPS tracking link, estimated delivery time updates, and final unloading acknowledgment with digital proof of delivery.
Yes, shifting date changes are accommodated subject to vehicle and crew availability. We recommend notifying us at least 48 to 72 hours in advance for local moves and 5 to 7 days for interstate relocations to avoid cancellation charges and ensure smooth rescheduling.
No matter how expertly items are packed, unexpected highway hazards, vehicle collisions, truck rollovers, fires, or heavy monsoon rain leaks can occur. Transit risk insurance provides complete financial safety, ensuring the declared value of your personal family assets is 100% bulletproof.
Genuine transit insurance is computed transparently as a direct percentage (typically ranging between 1.5% to 3%) of the total self-declared Insured Declared Value (IDV) of your furniture and appliances. An official digital policy certificate is generated and sent to you before loading day.
In the rare event of damage, note the details clearly on the physical delivery acknowledgment sheet upon unloading. Take high-resolution photos of the item alongside its box label marker, keep the packing wrap intact, and notify your ShiftEzy coordinator within 24 to 48 hours to fast-track your digital claim.
No. Transit insurance packages strictly exclude high-value valuables like loose cash, gold jewellery, precious gemstones, luxury watches, stock certificates, property deeds, and vital medical prescriptions. These personal items must remain under your physical eye and travel with you directly.
The maximum claim settlement amount is capped at the total Insured Declared Value (IDV) you specified during booking. For example, if you declared Rs. 3,00,000 as your total goods value, the insurance coverage ceiling is limited to that exact amount for any damage claims.
Once all required documents (damage photos, packing list, original invoice, delivery receipt) are submitted, ShiftEzy initiates the claim with our insurance partner. Most straightforward claims are processed and settled within 7 to 15 working days, with funds transferred directly to your bank account.
Yes, ShiftEzy offers premium, company-owned household storage and warehousing solutions. If your apartment layout faces delays or you are relocating abroad temporarily, we pack your goods securely at your doorstep and store them safely inside our clean facilities for as long as you need.
Our facilities feature a robust security matrix, including continuous 24/7 high-definition CCTV camera surveillance, strict biometric access control barriers, automated fire smoke alarms, and dedicated security guards. We also run mandatory quarterly industrial pest-control flushes.
Storage charges are calculated accurately using a completely honest metric: the exact cubic feet (CFT) volume of space your inventory occupies per month. This means you only lease your specific pallet space block instead of paying for a massive empty storage room you don't fully use.
Yes, absolutely. Our warehouse utilizes systematic barcode tagging linked directly to your customer profile. If you need to retrieve a specific file box or add items to your active storage grid, simply provide a standard short notice to our warehouse manager to schedule your access slot.
Yes. ShiftEzy storage facilities are equipped with industrial-grade ventilation systems, humidity control units, and temperature regulation to prevent moisture buildup, mold growth, and wood warping. Your furniture, electronics, and documents remain in pristine condition throughout the storage duration.
We operate our own dedicated fleet of over 240+ specialized, closed-body moving container trucks across India. We never outsource your shifting cargo to unverified local open trucks, ensuring your belongings travel inside sealed, weatherproof vehicles driven by our own internal team.
Yes, 100%. ShiftEzy does not hire casual day laborers from street corners. Your valuable belongings are handled entirely by uniform-clad, background-verified, and full-time company packing technicians who are highly trained in safe lifting and multi-layer wrapping layouts.
We deploy optimized vehicles depending on your precise inventory sizes. For small 1 BHK flats, we use compact city carriers like a Tata Ace or Mahindra Pick-up. For full 2 BHK and 3 BHK family residences, we utilize spacious 14-foot, 17-foot, or 19-foot enclosed container trucks.
Absolutely. Every ShiftEzy container truck maintains fully updated state transport permits, valid commercial vehicle insurance policies, national pollution control certificates (PUC), and inter-state goods transport authorizations to ensure 100% legal compliance across all Indian highway checkpoints.
Crew size depends on home size and inventory volume. A typical 1 BHK move is handled by 2 to 3 workers. A standard 2 BHK or 3 BHK household requires 4 to 6 trained crew members including a supervisor, packers, loaders, and a dedicated truck driver for safe execution.
Yes. If you had an excellent experience with a specific packing crew or supervisor, you can request that same team for your future relocations. We maintain detailed crew assignment records and prioritize customer preferences for repeat bookings to ensure consistent service quality.
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